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WHO WE ARE

Rymic is what we trying to put in your mind for E-bike.

WHAT DATA WE COLLECT

Personal information - We collects your name, address, email address and telephone number, to allow us to process, deliver and deal with any issues you have with your order.


Payment Information - We use the third-party payment providers, Shopify or PayPal, to process the payment for on-line orders and consequently we do not store any credit/debit card information relating to your order on our own systems. We access these third-party payment provider systems for the purposes of taking telephone payments and to process refunds for any orders should they be required.

WHAT WE DO WITH YOUR DATA
We store your personal information and order details in an encrypted database, and use it only for the following purposes:

Order processing - this often involves sharing your personal information with our trusted suppliers and delivery companies, so that we can fulfil your order as quickly as possible.

Warranty- We need to hold on to your personal information beyond the purchase date to allow us to easily fulfil our obligations under the warranty of the purchased product.

In addition, HMRC rules require us to keep records for at least 5 years. To make sure we comply, we keep sales and purchase invoices for 6 years before deleting or destroying them. If we have not had any contact with you for 6 years, all your personal data will be deleted.

COOKIES
Our website use cookies to collect information, such as browsing behaviour by those who access our website, including pages viewed, products purchased and the customer journey around our website. We sometimes participate in search provider re-marketing campaigns e.g Google Adwords, and information collected through cookies is sometimes used for browser-based targeted advertising e.g. web banners.

WHAT WE DON'T DO WITH YOUR DATA
We do not use your stored personal data for our own direct marketing i.e. we will only contact you when contacted by you, or in relation to your order and delivery, nor do we sell or share any of your stored personal information with third-parties for their marketing purposes.


YOUR RIGHTS OF ACCESS TO YOUR DATA
At any point you can ask to see the personal information we store for you and ask us to correct any of the information we hold. You can also ask us to delete the information we hold for you, however, should you choose to do that, please bear in mind that we may not be able to fulfil our warranty commitments unless you can present proof of purchase when required.

RETURNS

If you have purchased your product via the internet then your rights to return goods are protected under the EU Distance Selling Directive.

UNWANTED ITEM RETURNS

If an item is 'as new' and has not been used or fitted in any way, you can simply return it to us within 90 days of delivery for a refund or exchange. Please ensure that the goods are returned in their original packaging and are in an unused condition.

Note: You are responsible for the cost of return and the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Do this by contacting us by email, quoting the order number supplied to you. Please contact us before returning goods. We accept the right to refuse any delivery to our warehouse that has not been pre-booked.

Note: any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

Email address: rymic-customer-service@topologygz.com

Aseembled BIKE RETURNS

We want to make sure you love your Rymic as much as we do! So, we now offer a 21-day test period on bike purchases to give you the time to get out on your favourite ride or club run and make sure that you’re 100% happy with your Rymic bike. All we ask is that apart from the expected wear and tear from a few rides, there is no other damage.

We will give back to you with full refund in a 21-day test period unless you meet the following conditions.

1, Bikes must be returned in their original packaging and must be assembled as they were when it was received. If you require a new box, please inform us and we will send one out to you at a charge of £30.

2, Bikes must be in a clean condition. We require that the bike is returned in a clean condition, bikes returned to us in a dirty condition will incur a cleaning charge of £30.

3, Bikes must be in a good condition. Apart from the expected wear and tear from a few rides, there is no other damage. If there are any other damage, please email us in advance, we will estimate a cost applied to your refund. If we do not receive your email in advance and find any other damage during our inspection, we may refuse to the return.

Should you wish to return your bike within the 21-day test period, or for any other reason, you must first email us within 21 days of receiving your bike. Our customer service team will then guide you through the returns process.

Note: any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

If there is a fault with your bike, please email us the details of when you first noticed the problem and if the bike has been involved in any crashes or impacts – either when being ridden, in storage or during transportation. We will then inform you of the next steps to return your bike to us.

Email address: rymic-customer-service@topologygz.com

INCORRECT, DAMAGED OR FAULTY ITEM RETURNS

We will happily exchange or refund any product that has been sent in error or has been damaged upon delivery.

Where an error has been made by us and you have received items that were not ordered, we will replace these as quickly as possible.

Any shortages or errors must be notified within 30 days of receiving the goods.

We will refund the return postage cost on all incorrect, damaged or faulty items up to a maximum value of £25. If the postage is going to cost more than £25 please contact us by email and we will arrange to collect the item.

Incorrect, damaged or faulty items must be returned unused and with all accompanying packaging.

Items returned with used condition may also take longer to process.

INTERNATIONAL RETURNS

Please follow the applicable returns procedure detailed on this page. You must ensure to mark the package as 'RETURNED GOODS – FAILED SALE'. Failure to include this may result in the package being refused at UK Customs and returned to you.

If you have paid import duty on a returned order, you should be able to claim back a refund of the duties paid from your local Customs Authority. You will need to show the Customs Authority proof of duty paid when you received the order and proof of export – this is your proof of returning the order to us.

TERMS AND CONDITIONS

When requesting a refund, items must be returned in their original packaging and in an unused condition.

Used items that you have found to be faulty must be returned in a clean condition, any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

Items must be returned within 90 days of the original purchase date.

Where a refund is processed it will be applied to the original payment source. Please allow up to 10 working days for your refund to show in your account once it has been processed.

In the case where an item is being returned that was part of a discount or promotion and the threshold for the discount has been crossed – the discount will be deducted from your refund. For example, if the order took advantage of a special offer such as ‘Save £25 on all orders over £250’ and your return brings your overall order value to less than £250, the discount will be removed from your order. If you return an item worth £50, then your refund would be £25 (£50 minus the value of the discount, £25).

We reserve the right to reject any returned items which are not returned in accordance with our returns policy. You would be liable for the return postage of the items back to you in this instance. Our returns policy does not affect your statutory rights.

We operate an ethical, fair business and we do everything we can to ensure your experience with us is positive. We recognise that you have a great choice of stores available to you and we appreciate that you have chosen Rymic Ebike.

1.SHIPPING
Shipping And Handling Standard delivery within the UK is included in the price for all bikes unless otherwise stated, however certain postcodes will attract an additional cost. Please contact us in advance of ordering if you are unsure about the charges that apply.

If you cancel or change your delivery date once you have been provided with a time slot, then an administration fee of ￡35 will apply. For this reason we advise you to only book a delivery date where you are available to take delivery at any time from 7am to 6pm.

2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries

There are 2 delivery options available for customer, Standard and Express courier.

Standard Courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order.

Express Courier – is available at an additional charge of $4.00 and it takes approximately 3 working days to reach you from the time of order.

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.